Palmo Anest

Kedah Govt Hospitals To Set Up Complaints Bureau - Another knee jerk raction??

Kedah Govt Hospitals To Set Up Complaints Bureau.

I'm glad that Kedah Health Department has finally being serious about the public complaints. this was reported by Bernama in this report.

Kedah Deputy Director of Health Dr Hasnah Ismail said: "We will try to solve any complaints of cases or problems faced by customers and patients within three days and if we fail to do so, customers can make public their complaints to the media."

I don't know how many issues they can solve within 3 days of an incidence but it is a start. I just hope that this is not another knee-jerk reaction by our administrators following recent highlight of HSP in the media.

However, I seriously think it is just another knee-jerk reaction which is so very common in our boleh land. Look at what he said in another statement: "...apart from the counter (Complaints Bureau), hospitals were required to display the list of contact numbers of directors, medical officers and staff nurses at all wards." This is unthinkable!!

If all the hospital staffs are attentive to patients' complaints and their reasonable needs, I'm sure there will be less complaints on the press. The nurses and the doctors play an important roles, but if they are just plain ignorant and sometimes lazy, at times rude, all of these negative attitues will be a time boom when a near miss or a horrible incidence happen.

posted by LT @ 11:21 PM